Terms of Sales


  • Introduction
  • To order
  • Product Information
  • Price
  • Availability
  • Mode and delivery charges
  • Tax refund
  • Secure payment
  • Right of withdrawal Satisfied or refunded
  • Return
  • Exchange
  • Litigation and liability
  • Commentary, criticism, communication
  • Protection of personal data
  • Intellectual property
  1. Introduction

The general conditions of sale detailed below (hereinafter referred to as the “General Conditions”), exclusively govern the contractual relations between any user of the site (hereinafter referred to as “User” or “You”) and the Lingerie Family merchant with a capital of 5,200 euro, whose head office is located at 9 avenue Hoche 75008 Paris – France and registered in the Paris Trade and Companies Register under number 808 359 244 RCS Paris (hereinafter referred to as ” The provocateurs “). These general conditions of sale are the only ones applicable and replace all other conditions, except preliminary, express and written exemption. The site The provocateurs may be punctually brought to modify some of the provisions of its general conditions, so it is necessary that they are re-read before each visit of the site (hereinafter referred to as the “site”). These modifications are effective from the time they are posted online and can not be applied to previously concluded contracts. Each purchase on the site is governed by the terms and conditions applicable on the date of the order. We consider that by validating your order, you unreservedly accept our terms and conditions of sale after reading them. By accessing the site, you agree to respect the general conditions.

  1. To order

The website is accessible 24 / 24h and 7 / 7d. The ordering process consists of three 3 successive steps.

Once your choice is made, and your basket validated, you must:

– log in,

– accept the general conditions of sale,

– proceed to the payment of your order which will formalize in a firm and definitive way the sales contract which links you to the site Les provocatrices.

  1. Product Information

The website provocateurs takes the utmost care in putting information on the essential characteristics of products online, including technical descriptions from its partners and suppliers and photographs illustrating the products, within the limit of the technique. and in compliance with the best standards of the market. The photographs reproducing the products are not contractual.

  1. Price

The sales prices indicated on the site are in euros and all taxes included but excluding delivery costs. Any delivery costs are indicated to the User as and when his choice of products and are billed at the end of the order in addition to the price of selected products.

We reserve the right to change our prices at any time but we are committed to apply the rates in effect that have been indicated on the site at the time of your order.

  1. Availability

You will note that we will honor your order within the limits of our available stocks.
In the event that one of the products ordered is not available in our stocks, we undertake to contact you by email within 15 days from the date of your order to inform you and you indicate in what time frame, this product could, if necessary, be delivered to you.

  1. Mode and delivery charges

The products purchased on the site are delivered via Colissimo in Metropolitan France (including Corsica and Monaco). The fee is € 5.90.

Your order will be delivered to the address you indicated when placing your order.

When the item is available in stock, the estimated delivery date is determined by the sum of the following 2 items:

  1. the shipping time (48 to 72 hours): verification of the reliability of your information entered from the taking into account of your payment (see Article 8, § To Know) + preparation of your order + support of the or packages by the carrier.
  2. the delivery time of your parcel by La Poste.

Namely: The site makes every effort to meet the delivery times mentioned when registering your order.

In the event of non-receipt of a parcel within the indicated deadlines, a survey is carried out with the Post office and can take several days.

In any case, in case of exceeding the delivery deadline exceeding seven (7) days and not due to force majeure, you can cancel your order by registered letter with acknowledgment of receipt. You will then be refunded within a maximum of thirty (30) days.

Upon receipt of your order, we recommend that you check whether the delivered products are in accordance with your order or damaged and to indicate, if necessary, on the delivery note and in the form of handwritten reserves accompanied by your signature, any anomaly the about.

Without prejudice to the applicable legal guarantees, we recommend that you address these reservations as soon as possible:

– by mail to the following address:

Family Lingerie – The provocateurs

9 avenue Hoche

75008 Paris

– by e-mail:

  1. Tax refund

Please note that VAT is not refundable.

  1. Secure payment

Payment is made by Paypal. It allows you to pay online quickly and securely using a credit card or bank account.

To know: according to our commitment on the security of the payments, we inform you that the site The provocateurs checks the reliability of the information entered at the time of the recording of an order.

This initiative is part of our desire to fight against frauds with means of payment on the Internet and thus protect all consumers.

Therefore, our fraud prevention service may ask you, in some cases, additional information (such as: copy of ID, proof of address …) to validate your purchase and ship your package.

In this case, in order to ensure the timely delivery of your order, we recommend that you indicate a landline number where you will be easily reachable and confirm the information entered.


  1. Right to retract. Satisfied or refunded

The provocateurs site allows you to benefit from fourteen (14) clear days provided by the article L 121-20 of the Code of the Consumption, to return to us a product which does not satisfy you. This period begins to run from the date of delivery of your package. You can return this product at your expense, along with your invoice. We advise you to return the goods by registered mail or by post.

This right of return can only be accepted for products in their original state and complete (packaging, accessories, instructions …). Items returned incomplete, damaged, damaged or soiled by the Customer are not included. The deadlines mentioned above run from the day of receipt of the order.

In case of refund, and if and only if the product is returned within fourteen days from its delivery to you, the provocateurs site reimburses you by bank transfer or check. The site undertakes to reimburse you no later than 30 days following the date on which you exercised your right of retraction. In the event of expertise of the product within the framework of the right of retraction, The provocateurs site will do its utmost to refund the User as quickly as possible.

  1. Return

If you receive a defective item, thank you kindly notify us by e-mail to within 14 days after receipt of the package. Be sure to specify your name and address, the reference of the defective product and a detailed description of the defect.

Thank you to kindly send us within 14 days to the address below, specifying your full details:

Family Lingerie – The provocateurs

9 avenue Hoche

75008 Paris

  1. Exchange

For any exchange request, thank you to contact us by e-mail to within 14 days after receipt of your order specifying the number of your order, the product you want to return (as far as it has not been worn, always has all the original labels and is returned in its original packaging) as well as the one you want in exchange.

Products already worn will not be returned or exchanged.

After acceptance of the return by email, thank you to return the product in its original box to the following address by specifying on the package the return number. Attention, the return of the product is the responsibility of the customer.

Family Lingerie – The provocateurs

9 avenue Hoche

75008 Paris

Please do not return any product without prior agreement by e-mail. Any return without prior agreement will be refused upon receipt.

  1. Litigation and liability

This contract is subject to French law. The site Les provocatrices can not be held responsible for the non-performance of the contract concluded, on the one hand in case of force majeure, as defined by the courts on the other hand in case of fault of the customer or the unpredictable and insurmountable fact one-third to the contract. The site can not be held responsible for the consequences resulting from the misuse of products sold on the site.

  1. Commentary, criticism, communication

All reviews posted by site users are monitored and moderated by the marketing team. Since the remarks infringe the law and the ethics (abusive publicity, defamatory remarks, insults, comments out of context …). The site reserves the right to refuse or modify the notice concerned.

  1. Protection of personal data

The information you provide us is essential for the processing and delivery of orders and the preparation of invoices, their absence entail the cancellation of your order. By registering on the site, you agree to provide us with sincere and genuine information about you. The communication of false information is contrary to the present general conditions as well as to the conditions of use appearing on the site.

In accordance with the law “Informatique et Libertés”, the processing of your information has been the subject of a declaration to the Commission Nationale Informatique et Libertés (CNIL).

The provocateurs website is authorized to collect, process and use information about you. These data are subject to computer processing.

This activity is strictly regulated: the file has been declared to the Commission Nationale Informatique et Libertés under the receipt number XXXXXXXXX.

You have a permanent right to access and rectify all the data concerning you, in accordance with the European texts and the national laws in force (article 34 of the law of January 6th, 1978). You can at any time make a request to the provocateurs website to find out what information it has about you. You can change this data at any time and upon request. If you accepted it during your identification on the site, promotional e-mails (e-mails) proposing novelties, destocking offers, exclusives, bargains etc. will be sent to you. You can ask to no longer receive e-mails from us at any time by clicking on the link provided for this purpose and inserted in the footer of each e-mail that we or one of our partners will send you.

The provocateurs site is the only holder of information about you. If you accepted it during your identification on the site, the site and its contractual partners can send you information within the framework of specific and specific promotional operations. These partners are specially chosen by the site and are recognized for the quality of their products and services.

We also inform you that cookies record certain information that is stored in the memory of your hard disk. This information is useful to us, to generate statistics of audience of the site and to propose you products according to the articles which you already selected during your previous visits. A warning message asks you beforehand if you want to accept cookies, which you can of course refuse.
These cookies do not contain any confidential information about you.

  1. Intellectual property

The entire content of the site The provocateurs (illustrations, texts, labels, brands, images, videos) is the property of Lingerie Family, its co-contractors or partners. Any partial or total reproduction of the content by any means whatsoever and on any medium is subject to prior express authorization from the site Les provocatrices.

All the information, the contents, the files offered by our services are protected by the French and international laws concerning the intellectual property and the copyright.

The provocateurs website may not give you permission to copy, display or distribute any content for which you do not have intellectual property rights. Any use of these contents in fraud of the rights held by thirds on these is constitutive of the offense of counterfeiting, severely sanctioned by the Code of the Intellectual Property.

The provocateurs can in no way be held responsible for the violation by a user of rights held by third parties and perpetrated because of the activities of the latter on the site.

[1] Articles L.211-4 of the Consumer Code: ” The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility .

Article L.211-5 of the Consumer Code: ” To be in conformity with the contract, the property must:

1 ° Be fit for the usual expected use of a similar good and, where appropriate:

– Correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;

– Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;


2 ° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.

Article L.212-12 of the Consumer Code: ” The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article 1641 of the Civil Code: ” The seller is bound by the guarantee for reasons of hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish so much this use, that the buyer does not would not have acquired, or would have given a lower price, if he had known them.

Article 1648 para. 1st of the Civil Code: ” The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect .